In this Policy ‘personal information’ means information about an identifiable individual (a natural person). This Policy outlines how we manage personal information including in accordance with all applicable privacy and data regulation laws, including the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles, and the New Zealand Privacy Act 1993 (and from 1 December 2020, the Privacy Act 2020) (together, Privacy Laws).
Application of this Policy
This Policy applies if you:
(referred to as you and your).
By using our products, services and/or otherwise providing us with your personal information, you authorise the personal information being collected, held, used and disclosed in accordance with this Policy.
Who we collect information about
We may collect and hold personal information about:
Information we collect
We collect personal information in order to manage and conduct our business, to provide and market our products and services and to meet our legal obligations. Depending upon the nature of your relationship with us, the type of personal information we collect and hold may include:
General: information as required for our relationship with you, such as:
For visitors to our premises/sites: information for the purpose of commencing and conducting a business relationship with you. This may include:
For health and safety and/or COVID-19: information for the purpose of health and safety compliance and/or complying with COVID-19 guidelines set down by the Australian Government and Australian State and Territory Governments, the New Zealand Ministry of Health and/or New Zealand District Health Boards and to enable Legend to make informed health and safety decisions. This may include:
Who we will collect personal information from
We use different methods to collect your personal information. We will generally collect personal information directly from you (e.g. in person, by telephone or through written information or forms that you submit to us). However, we may also collect personal information:
What happens if you don’t provide us with your personal information
You are not required to provide us with your personal information. However, in some cases, if personal information we request is not provided, it may affect our ability to do business with you, including that:
How we use personal information
In general, we collect, hold, use and disclose your personal information in accordance with this Policy, including for the following purposes:
In addition, CCTV footage specifically may be used for the following purposes:
We sometimes provide products and services to our customers on credit. In the course of providing credit, we will sometimes collect certain credit information from individuals, for instance, where the credit application relates to a sole trader, company director or guarantor. Such credit information may include:
By providing us with your credit information, you consent to us using and disclosing your credit information for the following purposes:
The credit reporting bodies that we may use include:
Under the Australian Privacy Act 1988 (Cth), individuals may request CRBs not to:
Who we may disclose personal information to
We may disclose your personal information:
Some of the recipients we may disclose your personal information to include our related companies and third party service providers who help us to deliver our products and services to you and to conduct our business. These third parties provide a variety of services, including client contact, customer support, archiving, auditing, professional advisory, banking, data processing and storage, marketing and advertising, promotions and discounts, recruitment, data analysis, business intelligence, website and technology services. Each of these third parties are carefully selected, and are only permitted to use your personal information to the extent necessary for them to provide their services to us.
As at the date of this Policy, we are only likely to disclose personal information to our related companies and third parties located in Australia and New Zealand.
We will take reasonable measures to ensure that any cross-border disclosure is in compliance with the requirements of the relevant Privacy Laws. For example, by taking such steps as are reasonable in the circumstances to ensure that those organisations are either subject to applicable privacy laws that, overall, provide comparable safeguards to those under the relevant Privacy Laws, or are otherwise required to protect the information in a way that, overall, provides comparable safeguards to those under the relevant Privacy Laws.
We take reasonable steps to protect personal information held by us from misuse and loss and from unauthorised access, modification or disclosure, for example through the use of technical and physical security measures, including restricting access to electronic records through technical access restrictions.
You are entitled to access the personal information we hold about you and may do so by contacting our Privacy Officer. In processing your request, we will comply with our obligations under the Privacy Laws, noting that we may need to verify your identity before we allow you to access your personal information, and are permitted to withhold the disclosure of personal information in prescribed circumstances.
If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact our Privacy Officer. If you satisfy us that any personal information we hold about you is not accurate, complete or up-to-date, we will amend our records accordingly.
We will retain your personal information for as long as we require it to fulfil the purpose for which it was collected, unless a longer retention period is required for the purpose of discharging our legal, accounting and reporting requirements.
Where we no longer require your personal information, we will use reasonable endeavours to comply with our legal obligations in respect of that information (e.g. by de-identifying or destroying such personal information).
Marketing and opting out
If you consent to receiving direct marketing communications from us, we may use your personal information to contact you from time to time whether by email, phone or SMS, to identify a product or service that you may be interested in or to tell you about new products or services, special offers, promotions and events.
If you do not want us to contact you for these purposes, you can withdraw your consent and let us know at any time by unsubscribing from the mailing list by clicking on the link in the marketing communication or contacting the Privacy Officer (at the contact details below).
Cookies and links to other sites
To improve our Sites and advertising, and to help us better understand browsing behaviour, when you use our Sites we may use website measurement software and other analytics tools and services (including Google Analytics) to gather information such as traffic patterns, mouse click activity, IP addresses, and any other information you may provide through use of our Sites. We may also use analytics tools available on our Channels. This information is aggregated and anonymised so that you cannot be identified.
Like many other websites on the internet, Legend may use ‘cookies’ to store and track information about you when you are on our Site or Channels. A cookie is a data file that is sent to your browser from a web server and stored on your computer (or other device), then sent back to the server by your browser each time you access certain sections of our Site or Channels.
This information helps us to remember your preferences and can help us to provide a tailored experience and customised content and material on our Sites and Channels. This information may be retained in an anonymous or aggregated form after we have erased personal information that identifies you from our systems.
You can choose to disable cookies via your device’s website browser settings. However, if you choose to reject cookies, you may not be able to use or access some features of the services that we offer.
Legend may have links or references to other websites from our Sites or Channels. This Policy does not apply to those websites and we take no responsibility for any information collected by such third parties.
This Policy is current as at Jun 2021. We may amend and update this Policy from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at https://www.legend.com.au/privacy-policy/ and can be obtained by contacting our Privacy Officer via the details below.
We will provide you with reasonable notice before we implement any change by posting a statement on our website, or we may also announce it by email (if we have your email address). The date of this Policy will otherwise inform you as to whether there have been updates since your last visit.
By continuing to use our product, services or Site, or otherwise continuing to deal with us, you accept these changes and this Policy as it applies from time to time. However, if you do not agree to an amendment, you should notify our Privacy Officer at the contact details set out below.
How to contact us and complaints
If you have any questions about personal information or are unhappy with how we’ve handled your personal information, please contact our Privacy Officer using the following contact details:
By post: LEGEND CORPORATION PTY LIMITED
8 Distribution Place, Seven Hills NSW 2147
By email: firstname.lastname@example.org
Attention: Privacy Officer
We will investigate any complaint and respond to you as quickly as possible (usually within 20 working days of hearing from you). For further information about making a privacy complaint, or the progress or outcome of any investigation, please contact the Privacy Officer using the details below.
If you’re not satisfied with how we’ve handled your complaint, you can contact (as applicable):
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